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Frequently Asked Questions

Q: Are your stair parts from Canadian and/or North American stair manufactures ?
A: We are very proud to say that the majority of all our in stock stair parts and custom mill work is 100% Canadian Made ( we actually have our own in house mill work shop, so we are in 100% full quality control over many of the items we sell ) ( for balusters we do not manufacture ourselves, we are aligned with the top manufactures in our industry so the quailty is second to none ). 


Q: Do you have a showroom?

A: Yes, please contact us to schedule a showroom appointment.

Q: I am interested in replacing my current rail system, what should I do first? 

A: Contact Aerowood Stairs and schedule an appointment with a Sales Representative. We will either come out to your home to take measurements and discuss design options or we can schedule a showroom appointment.

Q: I am building a new custom home, when should I think about my stair options? 

A: Contact us as early in the planning stage as possible. We can work with the Architect, Designer or Homeowner on the design, layout and code requirements for your stair system.

Q: I am a individual home owner, can I purchase metal balusters for my stairs from your company ?
A: YES... we sell all our stair parts direct to individual home owners. 

Q: Can you ship stair parts to Waterloo, Ontario ?
A: YES... we can ship our hardwood stair parts right to your home or to your place of business, Canada wide.  

Q: At what stage of construction should stairs be installed? 
A: Stairs are typically installed prior to flooring and after drywall has been textured and painted.

Q: How much will my stair remodel cost? 
A: The price for your remodel will be based on the exact material and labor details that are required for your specific project. We don't price in generalities or by linear footage. This method allows us to give our customers the best possible price. We offer several options and styles that can accommodate your budget.

Q: How long will my stair install take from start to finish? 
A: Typically we will need two to three weeks to order any necessary material (we do stock a wide variety of products). Actual install time will vary, but most installs are completed within 3 to 5 days. Our Sales Representative will be able to give you a better idea upon review of your project.

Q: How are our rail systems installed? 
A: In order to provide you with the highest quality product, we install all of our rail systems on site with raw material. Our systems are not pre-fabricated. This allows our Installer to properly fit each rail or tread to your homes actual specs. Stain and finish will be the last step.

Q: What can I expect during the staining and finish process? 
A: After the actual install is fully complete, our Finisher will apply stain, sanding sealer and a lacquer. Most stain colors are hand applied, which allows the stain to penetrate the wood. The finished product will be strong, durable and make the staircase the center piece of your home. 

Q: How much disruption and dust should I expect in my home during the install? 
A: Our Installers and Finishers work clean and will treat your home with respect. We will set up our saw and equipment either outside or in a garage/covered area, in order to minimize sawdust. We'll do our best to contain dust and will shop vac daily, but expect light cleaning after the remodel is complete.

Q: I currently have half (pony) walls at my stair or loft area, can I remove those walls and install rail? 
A: We do cut down half walls. We'll just need to take a look at the structural layout, but in most cases we are able to remove half walls easily and install open rail.

Q: Can I just replace the spindles in my rail system? 
A: It depends on the type of spindle and rail that you currently have. Contact our Sales Representative for more details.

Q: What do you mean when you say "the plowed out area" when dealing with your full false stair treads ?
A: The plowed out area is your true RUN size. The size of your stair tread after the bull nose over hang has be cut off flush to meet the face of the riser. 

Q: How long are your metal balusters... and can they be cut down in length ?
A: Our metal balusters are all 43" - 44" long and YES they can be cut down from the bottom square end, to meet the height requirements you need for your stair & railing job. 

Q: How many balusters do I need on my railing that is not on the stairs ( the level run rail ) ?
A: We tell all buyers to allow for a stair baluster spacing of 3-1/2" on all level run stair railings ( so you need 3 stair balusters per foot ). 

Q: How many balusters do I need on my stair treads ?
A: On stair treads that are standard 10-1/2" wide you need two balusters per tread ( on stair treads that are over 10-1/2" wide you need 3 balusters per tread ). 


Q: Are there any special care instructions for your stair rail systems?

A: We install above and beyond industry standards, so rest assured that your stair rail will be built to last. We protect our finish with a clear coat lacquer, so no chemicals are needed for cleaning. Just wipe clean with a damp rag. Follow with a dry cloth. Make sure to use a lint free rag/cloth.

Q: Can you stain my stair parts to match my hardwood flooring ?
A: YES... we have a our own custom spray shop and we offer spray booth finish is any stain color you wish ( note: we also do clear coat finish too ).  

Q: Do you sell white pre-finished balusters ?
A: Yes, we have a large in stock selection of white pre-finished balusters. 

Q: Do you sell hardwood stair treads with a miter return on them ?
A: Yes, we have our own custom mill work shop so we can do single or double installed miter returns. 

Q: I only need to buy stair parts from your company, do I have to pay up front ?
A1: Yes, for retail customers we require 100% payment up front to proceed to the order stage ( you get the big discount / we get paid quickly ). 

Q: How far will you go to do a staircase & railing installation and does it cost to have you come do a quote ?
A1: Our stair builders will travel GTA wide, the GTA area and to the Hamilton area also. 
A2: Site visits for the local GTA area are free. For site visits that are over 50kms from our location we charge a trip fee of $200.00, but we discount back $100.00 of this amount after you have made your deposit. 

Q: What deposit amount do you need for my new stair installation job ?
A2: For local stair installation of stock product we require a 30% deposit up front ( remaining 70% balance due upon completion ). 
A2: For local stair installation of custom product we require a 70% deposit up front ( remaining 30% balance due upon completion ). 
A3: For local stair installation of $7,500 in total cost or more, we require a 70% deposit up front ( remaining 30% balance due upon completion ). 

Q: I am a local new home builder in Toronto what is my discount and payment terms ?
A1: Qualified new home builders receive a 20% discount off our listed web site prices ( we may be able to do a bit better based on your package choice, so please do call us ). 
A2: Qualified new home builders receive Terms Net 30 ( if you want to use your company credit card Terms Net 7 ). 

Q: Do you warrant your product and your stair installs ?
A: YES... we offer a 1 year warranty on all products sold and on all stair installation jobs. 

Q: I am the owner of a Home Hardware Store in New Brunswick, Canada... do you have a wholesale buyers program ?
A: YES... we have a great system in place for re-sellers like you and we already do business with many Home Hardware Stores ( please do contact us today to find out how our wholesale stair parts program can help you! ). 

Q: I am the manager of Building Supply Store in Ontario what is my discount and payment terms ?
A1: Qualified Building Supply Stores receive a 25% discount off our listed web site prices, please do call us ). 
A1: If you are a member of the Home Hardware Group you receive Terms Net 30 with a issues PO ( or use your company credit card Terms Net 7 ) 
A2: Payment Terms are Net 0 for all customers located outside of GTA so you can simply use your company credit card. 

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